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Come Back to Our Library, Without Leaving Your Vehicle

May 29, 2020

NPL Offers Curbside Service with Phased Reopening Monday, June 8

Curbside Service

See curbside service locations and hours.
(Locations without hours listed are not currently offering curbside service.)

Notice - Inclement weather may force temporary suspension of curbside service.

Update 10/26: Public Computers are Back

Missing the public access computers at our library? Then we’ve got some great news.

Beginning Monday, November 9, NPL is offering access to our public computers at the Main Library, as well as our Bellevue, Bordeaux, Madison, and Southeast Branch locations.

Here’s what you need to know now to book your reservation:

Each customer is limited to a single one-hour session per day, except on Saturdays and Sundays when sessions are two hours. While we allow same day appointments, no walk-ins are accepted.

To schedule your appointment, call the location most convenient for you. We will begin booking appointments one week prior, on Monday, Nov. 2.

Once you arrive, our staff will be waiting to check you in and direct you to your computer. Customers will be admitted no earlier than 5 minutes prior to, and no more than 15 minutes past, their reservation time. In order to be fair to all our visitors, and allow us time to clean the terminals between uses, your time slot cannot be extended.

A mask must be worn at all times to use our computers. If you do not have a mask, one will be provided to you at no charge.

All other in-person services remain unavailable and we are not allowing anyone to browse our collections during their visit.

And finally – while we don’t have a date set to fully reopen, we are working toward reopening as quickly, but safely, as we can. In the meantime, please continue to use our contactless curbside service, our downloadable and streaming content, and enjoy NPL Universe. See the lineup of online story time and other library programs at library.nashville.org/universe.

Computer Access FAQs

1. Can I book a reservation without a library card?

A card is not necessary to make a reservation.

2. Are your printers available as well?

Customers are allowed to print up to 20 pages free-of-charge per appointment. Fax, scan, and copy services are not available. Customers can use our mobile printing without making a computer reservation and pick up printed items through our curbside service at Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, Madison, Southeast and Main Library.

3. I need to bring my children with me — are they allowed to go somewhere else or do they have to stay at the computer with me?

Customers are allowed to bring one additional guest with them, but that must be disclosed at the time of the appointment so we can ensure proper social distancing. That guest must be seated directly next to the person using the computer. If your children are able to operate a computer independently, or with your assistance, you can make appointments for them to use the computer as well as long as availability allows.

4. Do my children need to wear a mask, as well?

Yes, except children under 2 years of age.

5. If I know I’m going to be delayed more than 15 minutes, can I call you in advance to keep my slot?

This depends on circumstances at the location and at the time of your reservation. Some locations may be able to accommodate this, however, no time extensions are allowed and you will only be able to use the computer for the time allotted.

6. I have a certified condition that I can’t wear a mask. Can I still use the computers?

Please contact the location you’d like to use to discuss the possibility of accommodation.

7. Am I going to have to sit right next to someone using another computer?

The computers are distanced six feet apart, and we used best safety practices to ensure we do not exceed the safe amount of people in the space.

8. When will you allow computer access at your other locations? 

We hope to expand computer access to include other branches soon, but do not have further information at this time.

9. Won’t allowing people to touch the computers just spread the virus and other germs?

Between each appointment, we will be cleaning the equipment and the computers will have disposable covers on the keyboards and mice. We will also have hand sanitizer stations available for customer use.

10. Why did you choose these locations in particular?

We chose these locations based on computer use during regular operating conditions and staff availability.

11. How are you cleaning the computers after use?

Each computer has disposable covers on the keyboards and mice, which are removed after each use. Computer sessions begin with new, unused covers on the keyboard and mouse. The area around the computer is wiped down with a CDC-approved disinfectant using proper safety protocols. Staff will wear masks and gloves when performing this procedure.

12. Does this mean I can pick up my checkouts at these locations in-person? 

No. In order to adhere to proper social distancing, the only people allowed in the library will be staff and customers with computer appointments. We will continue to offer curbside service, so please use it before or after your appointment to pick up your items.

13. What should I do if the person at the computer next to me isn’t following safety protocols?

Let library staff know.

14. Will library staff be able to assist me with my computer questions? 

To adhere to proper social distancing, staff will not be offering individual assistance. However, we will have worksheets available to answer common questions. If you need personalized assistance, please notify staff at the time of your reservation that you will bring a knowledgeable guest with you to assist with your computer questions.

Update 9/18: Richland Park

For all of our Richland Park fans out there, we’ve got some news you’re going to love.

Beginning Monday, October 12, our Richland Park Branch Library is opening for curbside service, 10 AM - 6 PM, Monday through Friday.

That will bring the number of locations offering contactless curbside service to 13, as we work to get you books and materials safely and even more conveniently.

Here’s what you need to know now, before we get to October 12:

If you’ve been picking up your holds at the Green Hills location while Richland Park was closed, please pick your items up — or call (615) 862-5863 to have them remain at Green Hills —  by Wednesday, October 7.

Otherwise, we’ll automatically reroute your holds to Richland Park beginning Thursday, October 8. And, because they’ll be in transit for a while, you won’t be able to get these materials until October 12. 

Once your holds have routed to Richland Park, they will be available for pickup from October 12 until Monday, October 26.

Update 9/11: Service Expansion

Good news — our curbside service is growing to include more locations!

Beginning Monday, September 21, we are expanding our curbside service to our Donelson, Goodlettsville, and Inglewood locations, 10 AM - 6 PM, Monday through Friday.

That will bring the number of locations offering contactless curbside service to 12, as we work to get you books and materials safely and even more conveniently.

Here’s what you need to know now, before we get to September 21:

Have you been picking up holds at other NPL locations while your “home” library branches at Donelson, Goodlettsville, and Inglewood have been closed? Or have you been getting items at Madison while our East Branch Library is closed?

If so, please pick these items up - or call to have them remain there - by Tuesday, September 15.

Otherwise, we’ll automatically reroute your holds to Donelson, Goodlettsville, and Inglewood beginning Wednesday, September 16. And, because they’ll be in transit for a while, you won’t be able to get these materials until September 21.

Once we reroute your holds to Donelson, Goodlettsville, or Inglewood, and those locations open on September 21, you can get your holds there until Monday, October 5.

Here’s the fuller breakdown, by location:

Items that have been going to our Hermitage location while Donelson was closed will go back to Donelson beginning September 16.

  • Pick them up by September 15 at Hermitage
  • Or call Hermitage (615) 880-3951 by September 15 to keep them there
  • Otherwise, get them at Donelson beginning September 21

Items that have been going to our Madison location while Goodlettsville and Inglewood were closed will go back to Goodlettsville and Inglewood beginning September 16.

  • Pick them up by September 15 at Madison
  • Or call Madison (615) 862-5868 by September 15 to keep them there
  • Otherwise, get them at Goodlettsville and Inglewood beginning September 21

Items that have been going to our Madison location while our East Branch Library is closed will go to Inglewood, for even greater convenience, beginning September 16.

  • Pick them up by September 15 from Madison
  • Or call Madison (615) 862-5868 by September 15 to keep them there
  • Otherwise, get them at Inglewood beginning September 21

One final note we have to share — beginning Monday, September 21, curbside service hours at Thompson Lane are changing to Monday - Friday, 10 AM - 6 PM and closed on weekends.

Update 9/1: Hours Change, and Edmondson Pike Service Update

We’ve got some big news to share about our curbside service that will take effect soon.

Beginning Tuesday, September 8, our hours for curbside service at seven of our locations are changing. The new operating hours at the Bellevue, Bordeaux, Green Hills, Hermitage, Madison, and Southeast branch locations will be 10 AM - 6 PM Monday through Friday; 10 AM - 5 PM on Saturdays; and 2 - 5 PM on Sundays. The new hours at Thompson Lane will be 10 AM - 6 PM Monday through Friday; 10 AM - 5 PM on Saturdays; and closed on Sundays.

Operating hours at the Main Library are unchanged.

Also, for all you Edmondson Pike fans out there — the Edmondson Pike location will resume curbside operations beginning Monday, September 21. If you have pending holds at this location, they will be available for pickup from Monday, September 21 until Monday, October 5

If you rerouted your holds from Edmondson Pike to Thompson Lane, they will be available at Thompson Lane until September 17. If you would like to pick them up at Thompson Lane after September 17, please call the staff there by Wednesday, September 16.

The Thompson Lane location will also continue curbside service after September 21.

Update 7/29: Edmondson Pike Closing

In order to facilitate  repairs and replacements for flooring, the Edmondson Pike location will remain closed to curbside service from August 10 - September 4.

Not to worry, though. Our Thompson Lane location will offer curbside service beginning August 10.

Thompson Lane will be open Monday - Friday, 10 AM - 6 PM; Saturday, 10 AM - 5 PM; and closed on Sundays.

If you already have holds placed at Edmondson Pike, they will be routed to Thompson Lane, and will be available for pickup starting August 10. 

We apologize for any inconvenience this may cause and we appreciate your patience as we work to make your library an even better place to visit.

The book drop at Edmondson Pike branch location is closed during this time, but book drops at our other 20 locations remain open.
 

Original Story

We’ve got great news — NPL is again offering checkouts of physical materials. And you don’t even have to leave your vehicle to get them.

To facilitate a safe return to our library, the team at NPL is offering contactless curbside service at eight of our locations. These include the Main Library, as well as the Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, Madison, and Southeast branch locations.

All locations are offering curbside service for the same hours the doors were previously open. The Main Library is open Monday–Friday 9 AM–6 PM, Saturday 9 AM–5 PM, and Sunday 2 PM–5 PM. Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, Madison, and Southeast branch locations are open Monday–Thursday 10 AM–8 PM, Friday 10 AM–6 PM, Saturday 10 AM–5 PM, and Sunday 2 PM–5 PM.

How it Works

Curbside pickup is simple.

Use our online catalog and place a hold on the items you want. Our system will suggest a nearby location for pickup, or you can choose your own.

You’ll receive a notification letting you know it’s time for pickup. They’ll be available for 8 days after you get that notification.

Please bring your library card for pickup. After arriving at your designated library location, you will find a sign directing you to the pickup spot. Pickup for the Main Library will be next to the book drop on 6th Avenue (not the Library Garage).

Call the number on the sign and let library staff know that you’ve arrived. Please be prepared to provide a description of your vehicle, and if you have any special needs or instructions. If you don’t own a cell phone, please call your pickup location before you leave your home, and our staff will be happy to schedule a time for you.

When our staff approach your vehicle, please press your library card against your vehicle’s window (so that we can verify your library card number), and pop your trunk. Staff will then place your holds in your trunk and close it for you. If you don’t have a trunk, our staff will put your holds in the backseat of your vehicle.

If you travel to the library with any mode of transportation other than a personal car, truck, or van, your holds will be placed on an outdoor table for pickup. When you arrive, please have your name and phone number listed on an 8.5” x 11” piece of paper, so that our staff can easily identify you. There will be markings on the ground at least six feet from the table, and we ask that you wait at this line, and remain at least six feet apart from other patrons. Our staff will check your ID, leave your holds on the table, and once they have left, you’re free to collect them.

At a Glance

If you placed your holds for pickup here prior to closure Pick them up here during curbside service only phase
Main Library Main Library
Bellevue Branch Bellevue Branch
Bordeaux Branch Bordeaux Branch
Donelson Branch Donelson Branch 
East Branch Inglewood Branch
Edgehill Branch Green Hills Branch
Edmondson Pike Branch Edmondson Pike Branch 
Goodlettsville Branch Goodlettsville Branch 
Green Hills Branch Green Hills Branch
Hadley Park Branch Bordeaux Branch
Hermitage Branch Hermitage Branch
Inglewood Branch Inglewood Branch 
Looby Branch Bordeaux Branch
Madison Branch Madison Branch
North Branch Bordeaux Branch
Old Hickory Branch Hermitage Branch
Pruitt Branch Main Library
Richland Park Branch Richland Park Branch
Southeast Branch Southeast Branch
Thompson Lane Branch Thompson Lane Branch
Watkins Park Branch Bordeaux Branch

Upgrade Your Digital Access Card

If you signed up for a digital access card while our library was closed, you can now upgrade to a full access, physical library card at any of our open locations.

The process is simple. Reserve the items you want, including physical items, in our online catalog. When you come to pick up your holds, bring a photo ID and proof of your Davidson County residency with you. We'll take care of the rest.

For a full list of acceptable photo IDs and proofs of residency you can use, please visit our Get a Card page.

You Click It; We Pick It

Having access to a wide variety of books, CDs, movies, and more is awesome, but what if you’re not sure what you want, or what if you can’t find it?

Don’t worry — we’re here to help.

With Library Concierge, our staff can create custom lists filled with the things you love. Whether you want to find great books for early readers, movies or other items in your favorite genres, works similar to the artists you adore, or anything in between, our team will browse our shelves for you. 

If you want us to hold the items we find for you, let us know and provide your library card number. We’ll bundle them up and let you know when they’re available for curbside pickup. If all you want is a list of suggestions, we can do that, too. If you want both? No problem.

Getting started is easy: fill out our online form, give us a few days to work our magic, then enjoy your next favorite thing at NPL.

How We’re Keeping You Safe

Our first priority during this time is to protect the health and well-being of our staff and customers.

Our curbside service is designed to minimize human contact as much as possible. Once you return your library materials, they will be placed in quarantine for four days before they’re placed back into circulation. (Note: for this reason, you may notice a longer-than-usual delay between when you return books and when they no longer display as "checked out" on your library account).

Our staff will receive daily temperature checks before being allowed to work, and are required to wear face masks at all times.

During the first phase of our reopening, our library facilities remain closed to the public. All programs, community events, and meeting room reservations will remain suspended for now.

In the meantime, check out NPL Universe online events, where you’ll find live story times with your favorite librarians, puppet shows with Wishing Chair Productions, art and music classes with Studio NPL, and more.

Wizard avatar

Ed Brown

Ed's a proud member of NPL's Marketing and Communications team. Some of his favorite books include Dracula, Once an EagleNeuromancerStarship TroopersThe Black CompanyBerserkBlade of the ImmortalBlame! and Vampire Hunter D. When not at the Library, you'll find him spending time with his wife and son, doing interval training, reading, or waiting for the next FromSoftware game.

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