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Come Back to Our Library, Without Leaving Your Vehicle

May 29, 2020

NPL Offers Curbside Service with Phased Reopening Monday, June 8

Curbside Service

Notice - In the event of a thunderstorm or tornado warning, we will suspend curbside service at any and all affected locations.

Early voting - get information about service suspensions beginning October 14, including what you need to do by October 13.

Update 9/18: Richland Park

For all of our Richland Park fans out there, we’ve got some news you’re going to love.

Beginning Monday, October 12, our Richland Park Branch Library is opening for curbside service, 10 AM - 6 PM, Monday through Friday.

That will bring the number of locations offering contactless curbside service to 13, as we work to get you books and materials safely and even more conveniently.

Here’s what you need to know now, before we get to October 12:

If you’ve been picking up your holds at the Green Hills location while Richland Park was closed, please pick your items up — or call (615) 862-5863 to have them remain at Green Hills —  by Wednesday, October 7.

Otherwise, we’ll automatically reroute your holds to Richland Park beginning Thursday, October 8. And, because they’ll be in transit for a while, you won’t be able to get these materials until October 12. 

Once your holds have routed to Richland Park, they will be available for pickup from October 12 until Monday, October 26.

Update 9/11: Service Expansion

Good news — our curbside service is growing to include more locations!

Beginning Monday, September 21, we are expanding our curbside service to our Donelson, Goodlettsville, and Inglewood locations, 10 AM - 6 PM, Monday through Friday.

That will bring the number of locations offering contactless curbside service to 12, as we work to get you books and materials safely and even more conveniently.

Here’s what you need to know now, before we get to September 21:

Have you been picking up holds at other NPL locations while your “home” library branches at Donelson, Goodlettsville, and Inglewood have been closed? Or have you been getting items at Madison while our East Branch Library is closed?

If so, please pick these items up - or call to have them remain there - by Tuesday, September 15.

Otherwise, we’ll automatically reroute your holds to Donelson, Goodlettsville, and Inglewood beginning Wednesday, September 16. And, because they’ll be in transit for a while, you won’t be able to get these materials until September 21.

Once we reroute your holds to Donelson, Goodlettsville, or Inglewood, and those locations open on September 21, you can get your holds there until Monday, October 5.

Here’s the fuller breakdown, by location:

Items that have been going to our Hermitage location while Donelson was closed will go back to Donelson beginning September 16.

  • Pick them up by September 15 at Hermitage
  • Or call Hermitage (615) 880-3951 by September 15 to keep them there
  • Otherwise, get them at Donelson beginning September 21

Items that have been going to our Madison location while Goodlettsville and Inglewood were closed will go back to Goodlettsville and Inglewood beginning September 16.

  • Pick them up by September 15 at Madison
  • Or call Madison (615) 862-5868 by September 15 to keep them there
  • Otherwise, get them at Goodlettsville and Inglewood beginning September 21

Items that have been going to our Madison location while our East Branch Library is closed will go to Inglewood, for even greater convenience, beginning September 16.

  • Pick them up by September 15 from Madison
  • Or call Madison (615) 862-5868 by September 15 to keep them there
  • Otherwise, get them at Inglewood beginning September 21

One final note we have to share — beginning Monday, September 21, curbside service hours at Thompson Lane are changing to Monday - Friday, 10 AM - 6 PM and closed on weekends.

Update 9/1: Hours Change, and Edmondson Pike Service Update

We’ve got some big news to share about our curbside service that will take effect soon.

Beginning Tuesday, September 8, our hours for curbside service at seven of our locations are changing. The new operating hours at the Bellevue, Bordeaux, Green Hills, Hermitage, Madison, and Southeast branch locations will be 10 AM - 6 PM Monday through Friday; 10 AM - 5 PM on Saturdays; and 2 - 5 PM on Sundays. The new hours at Thompson Lane will be 10 AM - 6 PM Monday through Friday; 10 AM - 5 PM on Saturdays; and closed on Sundays.

Operating hours at the Main Library are unchanged.

Also, for all you Edmondson Pike fans out there — the Edmondson Pike location will resume curbside operations beginning Monday, September 21. If you have pending holds at this location, they will be available for pickup from Monday, September 21 until Monday, October 5

If you rerouted your holds from Edmondson Pike to Thompson Lane, they will be available at Thompson Lane until September 17. If you would like to pick them up at Thompson Lane after September 17, please call the staff there by Wednesday, September 16.

The Thompson Lane location will also continue curbside service after September 21.

Update 7/29: Edmondson Pike Closing

In order to facilitate  repairs and replacements for flooring, the Edmondson Pike location will remain closed to curbside service from August 10 - September 4.

Not to worry, though. Our Thompson Lane location will offer curbside service beginning August 10.

Thompson Lane will be open Monday - Friday, 10 AM - 6 PM; Saturday, 10 AM - 5 PM; and closed on Sundays.

If you already have holds placed at Edmondson Pike, they will be routed to Thompson Lane, and will be available for pickup starting August 10. 

We apologize for any inconvenience this may cause and we appreciate your patience as we work to make your library an even better place to visit.

The book drop at Edmondson Pike branch location is closed during this time, but book drops at our other 20 locations remain open.
 

Original Story

We’ve got great news — NPL is again offering checkouts of physical materials. And you don’t even have to leave your vehicle to get them.

To facilitate a safe return to our library, the team at NPL is offering contactless curbside service at eight of our locations. These include the Main Library, as well as the Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, Madison, and Southeast branch locations.

All locations are offering curbside service for the same hours the doors were previously open. The Main Library is open Monday–Friday 9 AM–6 PM, Saturday 9 AM–5 PM, and Sunday 2 PM–5 PM. Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, Madison, and Southeast branch locations are open Monday–Thursday 10 AM–8 PM, Friday 10 AM–6 PM, Saturday 10 AM–5 PM, and Sunday 2 PM–5 PM.

How it Works

Curbside pickup is simple.

Use our online catalog and place a hold on the items you want. Our system will suggest a nearby location for pickup, or you can choose your own.

You’ll receive a notification letting you know it’s time for pickup. They’ll be available for 8 days after you get that notification.

Please bring your library card for pickup. After arriving at your designated library location, you will find a sign directing you to the pickup spot. Pickup for the Main Library will be next to the book drop on 6th Avenue (not the Library Garage).

Call the number on the sign and let library staff know that you’ve arrived. Please be prepared to provide a description of your vehicle, and if you have any special needs or instructions. If you don’t own a cell phone, please call your pickup location before you leave your home, and our staff will be happy to schedule a time for you.

When our staff approach your vehicle, please press your library card against your vehicle’s window (so that we can verify your library card number), and pop your trunk. Staff will then place your holds in your trunk and close it for you. If you don’t have a trunk, our staff will put your holds in the backseat of your vehicle.

If you travel to the library with any mode of transportation other than a personal car, truck, or van, your holds will be placed on an outdoor table for pickup. When you arrive, please have your name and phone number listed on an 8.5” x 11” piece of paper, so that our staff can easily identify you. There will be markings on the ground at least six feet from the table, and we ask that you wait at this line, and remain at least six feet apart from other patrons. Our staff will check your ID, leave your holds on the table, and once they have left, you’re free to collect them.

At a Glance

If you placed your holds for pickup here prior to closure Pick them up here during curbside service only phase
Main Library Main Library
Bellevue Branch Bellevue Branch
Bordeaux Branch Bordeaux Branch
Donelson Branch Hermitage Branch (beginning 9/21, Donelson Branch will be open for curbside service)
East Branch Madison Branch (beginning 9/21, East Branch holds will be available for pickup at Inglewood Branch)
Edgehill Branch Green Hills Branch
Edmondson Pike Branch Thompson Lane Branch (Edmondson Pike Branch target reopening date is 9/21)
Goodlettsville Branch Madison Branch (beginning 9/21, Goodlettsville Branch will be open for curbside service)
Green Hills Branch Green Hills Branch
Hadley Park Branch Bordeaux Branch
Hermitage Branch Hermitage Branch
Inglewood Branch Madison Branch (beginning 9/21, Inglewood Branch will be open for curbside service)
Looby Branch Bordeaux Branch
Madison Branch Madison Branch
North Branch Bordeaux Branch
Old Hickory Branch Hermitage Branch
Pruitt Branch Main Library
Richland Park Branch Green Hills Branch
Southeast Branch Southeast Branch
Thompson Lane Branch Thompson Lane Branch
Watkins Park Branch Bordeaux Branch

Upgrade Your Digital Access Card

If you signed up for a digital access card while our library was closed, you can now upgrade to a full access, physical library card at any of our open locations.

The process is simple. Reserve the items you want, including physical items, in our online catalog. When you come to pick up your holds, bring a photo ID and proof of your Davidson County residency with you. We'll take care of the rest.

For a full list of acceptable photo IDs and proofs of residency you can use, please visit our Get a Card page.

You Click It; We Pick It

Having access to a wide variety of books, CDs, movies, and more is awesome, but what if you’re not sure what you want, or what if you can’t find it?

Don’t worry — we’re here to help.

With Library Concierge, our staff can create custom lists filled with the things you love. Whether you want to find great books for early readers, movies or other items in your favorite genres, works similar to the artists you adore, or anything in between, our team will browse our shelves for you. 

If you want us to hold the items we find for you, let us know and provide your library card number. We’ll bundle them up and let you know when they’re available for curbside pickup. If all you want is a list of suggestions, we can do that, too. If you want both? No problem.

Getting started is easy: fill out our online form, give us a few days to work our magic, then enjoy your next favorite thing at NPL.

How We’re Keeping You Safe

Our first priority during this time is to protect the health and well-being of our staff and customers.

Our curbside service is designed to minimize human contact as much as possible. Once you return your library materials, they will be placed in quarantine for four days before they’re placed back into circulation. (Note: for this reason, you may notice a longer-than-usual delay between when you return books and when they no longer display as "checked out" on your library account).

Our staff will receive daily temperature checks before being allowed to work, and are required to wear face masks at all times.

During the first phase of our reopening, our library facilities remain closed to the public. All programs, community events, and meeting room reservations will remain suspended for now.

In the meantime, check out NPL Universe online events, where you’ll find live story times with your favorite librarians, puppet shows with Wishing Chair Productions, art and music classes with Studio NPL, and more.

Wizard avatar

Ed Brown

Ed's a proud member of NPL's Marketing and Communications team. Some of his favorite books include Dracula, Once an EagleNeuromancerStarship TroopersThe Black CompanyBerserkBlade of the ImmortalBlame! and Vampire Hunter D. When not at the Library, you'll find him spending time with his wife and son, doing interval training, reading, or waiting for the next FromSoftware game.

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