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Curbside Service Updates

7/29 - Change for Edmondson Pike Branch Location

In order to facilitate early voting, as well as repairs and replacements for flooring, the Edmondson Pike location will remain closed to curbside service from August 10 - September 4.

Not to worry, though. Our Thompson Lane location will offer curbside service beginning August 10.
Thompson Lane will be open Monday - Friday, 10 AM - 6 PM; Saturday, 10 AM - 5 PM; and closed on Sundays.

If you already have holds placed at Edmondson Pike, they will be routed to Thompson Lane, and will be available for pickup starting August 10. 

We apologize for any inconvenience this may cause and we appreciate your patience as we work to make your library an even better place to visit.

Please visit our blog for full details about NPL's curbside service.
 

7/19 - Partial Service Suspension for Voting

Now offering options to reroute your holds while curbside service is suspended at voting locations

Recently Metro’s Office of Emergency Management (OEM) made the important decision to bring all voters at polling places out of the extreme heat and inside at these locations.

To give voters at NPL locations that are early voting sites enough room to be inside and still socially distance, we have suspended curbside services there.

We know these closures could inconvenience you as you will not be able to get library materials you already reserved for pick up at Bellevue, Green Hills, and Hermitage branch libraries until August 5 or the Bordeaux and Madison branch libraries until August 10. (Please see 7/29 update above for current information about holds at Edmondson Pike branch location.)

To mitigate these disruptions as much as we can, we're taking several steps.

Contactless curbside service continues from today, Sunday, July 19 at the Main Library at 615 Church Street, and resumes at the Southeast Branch Library at 5260 Hickory Hollow Parkway beginning Monday, July 20.

Options for Rerouting Your Holds

If you already have library materials reserved for pickup at Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, and Madison locations:

  1. You can reroute items to the Main Library or Southeast location 
    • Call the Main Library, Bellevue, Bordeaux, Edmondson Pike, Green Hills, Hermitage, or Madison to speak to a library employee
    • Request Main Library or Southeast Branch Library as pickup location
    • Allow 3-4 days for the rerouting
    • You’ll get an email when your item is ready for pickup
  2. Alternatively, you may take no action now, and simply wait a bit longer and pick up your reserved materials at Bellevue, Green Hills, and Hermitage locations beginning August 5, and at the Bordeaux, Madison, and Thompson Lane (for Edmondson Pike — see 7/29 update above) locations beginning August 10

In fact, we’re extending all reservations placed on materials until August 17 at Bellevue, Edmondson Pike, Green Hills, and Hermitage locations, and until August 20 at Bordeaux and Madison locations, so you don’t have to worry about losing them.

For Near Future Materials Requests

If you don’t already have library materials reserved for pickup but plan to order some in the near future, use our online catalog to browse and reserve items as usual.

Our online system will guide you on where you can pick up items, and when.

Finally, book drops remain open continuously at all of our 21 locations.

We know these closures will inconvenience many of our patrons, and we appreciate your patience and flexibility as we strive to be a good partner in Metro government.

At a Glance

If your items are already on hold here Then pick them up here On these dates
Main Library Main Library Beginning Sunday, July 19
Southeast Branch Library Southeast Branch Library Beginning Monday, July 20
Bellevue Branch Library Main Library or Southeast location After you call to reroute delivery
Bellevue Branch Library Bellevue Branch Library August 5–17
Bordeaux Branch Library Main Library or Southeast location After you call to reroute delivery
Bordeaux Branch Library Bordeaux Branch Library August 10–20
Edmondson Pike Branch Library Thompson Lane Branch Library August 10–20
Green Hills Branch Library Main Library or Southeast location After you call to reroute delivery
Green Hills Branch Library Green Hills Branch Library August 5–17
Hermitage Branch Library Main Library or Southeast location After you call to reroute delivery
Hermitage Branch Library Hermitage Branch Library August 5–17
Madison Branch Library Main Library or Southeast location After you call to reroute delivery
Madison Branch Library Madison Branch Library August 10–20